The QPRS Tenants Handbook is a useful handbook for all you need to know about renting through Queensland Property Rental Solutions.

The RTA Pocket Guide for Tenants explains some of the basic rules of renting in Queensland.

The QPRS Troubleshooting Guide is a self-help guide for when things go wrong in the property.

Here's the QPRS Cleaning Checklist to help you review the cleaning requirements before you vacate a property.

You need to complete the RTA Notice of Intention to Leave Form should you wish to vacate the property on the lease expiry date or after that date.

If you have locked yourself out, or if you have forgotten your keys and it is within the office hours you can collect our management set and return them to the office within the hour. Identification will be required prior to keys being released.

After hours, you will be required to contact a Locksmith at your cost. If you lose your keys, then you will be responsible for the cost of new locks and keys, please keep in mind that you will also need to provide the office with a new set.

Our office has the following rental payment methods for our tenants to meet their rental payment requirements under the General Tenancy Agreement – Form 18a.

• Simple Rent (direct depost, electronic transfer, Bpay, credit card payment)

• Bank cheque or money order

Please note we are strictly a cashless agency and no cash will be accepted at any time.

On behalf of the lessor, we carry out regular periodic inspections. The general inspections occur every 4 months. There are two main reasons we carry out the inspections;

• To ensure that any maintenance on the property is reported; and

• To ensure that the tenancy obligations are being met by both parties

We particularly ensure that obligations included in the tenancy agreement are being met such as the property is being kept clean, having regard to the condition the property was found at the beginning of the tenancy (as per standard term 26 of the agreement).

We also visually identify any maintenance issues particularly possible water leaks or matters that are clear upon a visual inspection. We remind tenants that it is a requirement of the tenancy agreement to report any routine or emergency matters or any damage to the premises (refer to standard 32 of the agreement).

This notice is also a useful reminder to tenants regarding smoke alarm maintenance and obligations. Tenants are required to replace the batteries of the smoke alarms if the batteries become flat and are also required to clean and test alarms during the tenancy at least once if the tenancy is 12 months or more.

Regardless of the length of your tenancy and to ensure that you and your family are safe, we recommend that smoke alarms and safety switches are checked regularly.

On behalf of the lessor of the property we would like to take this opportunity to remind you of your obligations under the General Tenancy Agreement (Form 18a), the tenancy contract.

Standard term 32 of the contract sets out obligations of the tenant to report any maintenance as well as notifying the lessor / agent of any maintenance as well as notifying the lessor/agent if any damage has occurred at the property.

Standard term 30 sets out the definition of emergency and routine maintenance. If routine maintenance is to be reported, standard term 44 (1) of the contract requires that notification be provided in writing.

1. Emergency repairs are works needed to repair any of the following;

• A burst water service or serious water service leak;

• A blocked or broken lavatory system;

• A serious roof leak;

• A gas leak;

• A dangerous electrical fault

• Flooding or serious flood damage

• Serious storm, fire or impact damage;

• A failure or breakdown of the gas, electricity or water supply to the premises;

• A failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating;

• A fault or damage that makes the premises unsafe or insecure;

• A fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises;

• A serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a resident in gaining access to, or using, the premises

1. Routine repairs are repairs other than emergency repairs.

Reporting maintenance is easy, all you need to do is visit the website, www.qldpropertyrentalsolutions.com.au, click on the Tenant tab, then click Maintenance Request, once you have entered your details and the maintenance issue, hit send.

At the end of your tenancy two (2) weeks’ notice is required in writing should you wish to vacate the on the lease expiry date or after that date.

Please download the RTA Form document that you will need to complete and submit to our office.

Should you wish to vacate the property DURING your tenancy (breaking your lease), please contact the office so that we can discuss your obligations during this process.

We also have a Cleaning Checklist that you may find helpful.

Electrical – Unite Electrical Services - 0418 151 232

Plumbing – Tanks Plumbing - 0411 724 787

Locksmith – Locksmith North Brisbane - (07) 3469 5101